Senior Technical Support Consultant Position Overview

We are looking for a Senior Technical Support Consultant with 10+ years of experience to provide hands-on technical support and infrastructure expertise across our Microsoft, cloud, networking, security, backup, and endpoint environments.

The role will initially be part-time consulting, with the potential to transition to a full time position based on performance, business needs, and mutual fit.

Key Responsibilities

- Provide senior-level technical support and troubleshoot complex IT issues.
- Manage and support Microsoft 365, Windows, Active Directory, Entra ID, and Exchange.
- Administer Datto RMM, Datto Backup/BCDR, and related systems.
- Manage endpoint security using SentinelOne and other security tools.
- Troubleshoot networking, DNS, VPNs, firewalls, connectivity, and cloud infrastructure.
- Support Windows and Linux environments.
- Monitor systems, endpoints, backups, security alerts, and logs.
- Investigate incidents and perform root-cause analysis.
- Support APIs and third-party application integrations.
- Develop automation and scripts using PowerShell or similar scripting tools.
- Maintain backup, disaster recovery, and business continuity processes.
- Document systems, configurations, solutions, and technical procedures.
- Work independently with minimal supervision and take ownership of issues through resolution.
- Recommend improvements to infrastructure, security, reliability,



and IT operations.

Required Technical Expertise
- Microsoft 365 / Microsoft ecosystem
- Active Directory / Microsoft Entra ID
- Microsoft Exchange / Exchange Online
- Datto RMM
- Datto Backup / BCDR
- SentinelOne / Endpoint Security
- Cloud infrastructure
- Networking, DNS, VPN, and Firewalls
- Backup & • Disaster Recovery

- Security & • Endpoint Management

- Monitoring & • Logging

- Automation / PowerShell / Scripting
- APIs and third-party integrations
- Windows & • Linux environments

Requirements
- 10+ years of experience in technical support, systems administration, IT infrastructure, or a related field.
- Strong hands-on troubleshooting and problem-solving skills.
- Experience managing Microsoft-based business environments.
- Good understanding of networking, security, identity, cloud, backup, and endpoint technologies.
- Experience with RMM, security, monitoring, and backup platforms.
- Ability to work independently and manage priorities effectively.
- Strong communication and documentation skills.
- MSP, consulting, or multi-client support experience is a plus.

EngagementPart-Time Consultant initially | Potential Full-Time Conversion

- We are looking for a dependable senior-level professional who can become a trusted technical resource for the organization and potentially transition into a long-term full-time role.

📌 Technical Support Manager (India)
🏢 kumilabs
📍 India