About Commbitz

Commbitz is a travel connectivity platform helping travellers stay connected globally through eSIMs and international mobile data solutions.

About the Role

We’re looking for a Technical Support Executive to join our Delhi team and help customers with eSIM activation, connectivity, and technical issues. You’ll be responsible for providing quick, explicit, and effective support across multiple communication channels.

Key Responsibilities

- Handle customer queries, complaints, and escalations.
- Assist customers with eSIM installation, activation, setup, and troubleshooting.
- Provide support through WhatsApp, Email, Calls, and Social Media.
- Troubleshoot mobile data and connectivity-related issues.
- Escalate complex issues to the relevant internal/technical teams.
- Follow up on unresolved issues until closure.
- Maintain clear and professional communication with customers.
- Coordinate with internal teams to ensure timely resolution of customer issues.

Requirements





- Excellent written and verbal communication skills.
- Strong problem-solving and customer-handling abilities.
- Tech-savvy with a basic understanding of smartphones, mobile networks, eSIMs, and internet connectivity.
- Ability to troubleshoot issues remotely and guide customers step-by-step.
- Comfortable working in a 24×7 rotational shift, including weekends and holidays.
- Ability to multitask and work in a fast-paced startup environment.
- Freshers are welcome to apply; prior customer/technical support experience is a plus.

Ideal Candidate

We’re looking for someone who is patient, proactive, tech-savvy, and customer-focused, with strong ownership and a willingness to learn.

? Location: Delhi

? Employment Type: Full-Time

? Shift: 24×7 Rotational Shifts

?‍? Experience: 0–2 Y ears? Apply: [email protected] om

📌 Technical Support Executive (Delhi)
🏢 Commbitz
📍 Delhi