Company Description Tetranetics is a secure telecommunications partner specializing in high-assurance solutions for government and enterprise clients. The company leverages in-house AI capabilities to deliver reliable, scalable, and secure communication services. Tetranetics is recognized for consistent, high-quality service across complex, mission-critical projects.

Team members work on cutting-edge technologies with a strong focus on security, privacy, and compliance. The environment supports innovation, collaboration, and professional growth for technical talent.

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As a Technical Support Engineer (Linux) at Tetranetics private Limited, you will be an integral part of our customer support team, ensuring seamless operation and satisfaction for our telecommunications services. You will work closely with customers to troubleshoot technical issues, provide assistance, and ensure a high level of customer satisfaction.

Responsibilities:

- Provide technical support to customers.
- Troubleshoot and resolve technical issues related to customized telecommunications services and software built in Node.js, Angular, etc.
- Assist customers with setup, installation, and configuration of telecommunications equipment and services.
- Collaborate with internal teams, including network operations and engineering, to escalate and resolve complex technical issues.
- Document and track root cause analysis and resolutions in our ticketing system.
- Provide IT training and guidance to customers on using our customized B2B software services effectively.




- Stay up-to-date with industry trends, new technologies, and best practices in software support.
- Participate in on-call rotation for after-hours support as needed.
- Contribute to the improvement of support processes and procedures.
- Execute test cases and scenarios to identify software defects.
- Document and report software defects, tracking them using designated tools.
- Perform regression testing to ensure software stability across releases.
- Linux System Management: Manage, troubleshoot, and support Linux-based servers and systems that are part of our telecommunications services, ensuring reliability, security, and performance.
- Containerization and Orchestration: Utilize Docker for containerization and Kubernetes for container orchestration to enhance deployment and scalability of applications.
- Telephony Systems: Configure and support Asterisk-based telephony systems, ensuring effective communication and call handling.
- Networking: Manage and troubleshoot network configurations and connectivity issues, ensuring secure and secure network operations.

Qualifications:

- Bachelor's degree in Telecommunications, Information Technology, or a related field.
- Excellent troubleshooting and problem-solving skills.
- Knowledge of networking principles, configurations, and troubleshooting.
- Basic Linux knowledge
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer-oriented mindset with a dedication to delivering exceptional service.

📌 Technical Support Engineer (Linux) (Mumbai)
🏢 Tetranetics
📍 Mumbai