About the job

Company Description HTS Global Solutions is a technology-enabled business services company providing reliable BPO, IT support, customer service, and business process solutions to organizations across industries. The company helps clients improve operational efficiency, enhance customer experiences, reduce support costs, and scale operations through skilled professionals, robust technology, and disciplined processes. Its services span Customer Support, Technical Support, IT Help Desk, Back-Office Operations, Data Processing, Service Desk, Remote IT Support, and Business Process Outsourcing.

Guided by the principle “Human. Technology. Solutions.” HTS Global Solutions delivers flexible, scalable, and cost-effective solutions tailored to each client’s needs. The company is dedicated to building long-term partnerships through quality, transparency, responsiveness, strong security practices, and measurable results.

Role Description This is a full-time, on-site Customer Technical Support role based in Hyderabad. The person in this role will respond to customer inquiries, diagnose issues, and provide timely technical assistance via phone, email, and chat. Daily responsibilities include troubleshooting software and hardware problems, guiding customers through step-by-step solutions, and documenting cases in support systems.

The role involves collaborating with internal IT and product teams to resolve complex issues, escalating when needed,



and following up to ensure customer satisfaction. The individual will also contribute to knowledge base articles, identify recurring issues, and suggest improvements to processes and support tools.

Qualifications

- Candidates should possess strong Technical Support and Troubleshooting skills, with the ability to resolve common software and hardware issues.
- Candidates should possess Customer Support and Customer Satisfaction skills, including clear communication, empathy, and a service-focused mindset.
- Candidates should possess solid Analytical Skills to interpret issues, identify root causes, and recommend effective solutions.
- Relevant experience in IT help desk, service desk, or technical customer support environments is beneficial.
- Good written and verbal communication skills in English; additional regional languages are a plus.
- Ability to work on-site in Hyderabad, manage multiple tickets, and prioritize tasks in a rapid-paced setting.
- Basic understanding of operating systems, networks, and commonly used business applications; certifications in IT support or related fields are an advantage.
- Minimum of a diploma or degree in IT, Computer Science, Electronics, or a related discipline, or equivalent practical experience.

https://www.htsglobalsolutions.com/ Pay: From ₹15,000.00 per month

Benefits

- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Work Location: Hybrid remote in Hyderabad, Telangana

📌 Technical Support Analyst (Hyderabad)
🏢 HTS Global Solutions
📍 Hyderabad