Responsibilities in this role includes:

Client & Engagement Management

- Serve as the primary point of contact for client stakeholders.
- Understand client product roadmaps, team structures, and technical environments.
- Align deployed engineers with client goals, KPIs, and sprint objectives.
- Conduct regular governance calls, performance reviews, and health checks.
- Proactively manage escalations, performance concerns, and expectation gaps.
- Build strong relationships with client engineering managers and program leaders.

Resource Planning & Workforce Management

- Partner with recruitment and talent acquisition teams to fulfil open positions quickly and with quality.
- Validate technical fit, role clarity, and onboarding readiness.
- Ensure smooth onboarding, setting access, and integration into client teams.
- Monitor utilization, productivity, and engagement continuity.
- Identify expansion opportunities within existing accounts.

Delivery & Performance Oversight

- Track individual and team-level performance metrics.
- Ensure adherence to Agile ceremonies, coding standards, and client SDLC practices.
- Identify delivery risks early and initiate mitigation plans.
- Support engineers in removing blockers and improving effectiveness.
- Facilitate replacement planning in case of attrition or performance issues.

Commercial & Governance Ownership

- Monitor billing accuracy, utilization targets, and margin adherence.
- Manage contract compliance, extensions, renewals, and change requests.




- Provide revenue forecasting and account growth inputs.
- Support account mining and upselling initiatives.

Internal Leadership & Coordination

- Act as liaison between client and internal leadership.
- Coordinate with HR for performance reviews, retention strategies, and engagement morale.
- Mentor deployed engineers and ensure career progression alignment.
- Maintain documentation for governance, KPIs, and engagement dashboards.

Work Experience

Required Skills:

- Bachelor’s or Master’s degree in Computer Science / Engineering.
- 6+ years in software development or engineering services.
- 3+ years in client-facing delivery engagements.
- Strong understanding of Agile/Scrum environments.
- Solid technical knowledge across:
- Had practical experience in any of the backend technologies (.NET/Java/C++)
- Experience managing distributed or offshore teams.
- Strong stakeholder management and conflict resolution skills.
- Experience managing utilization, billing, and revenue tracking.
- Excellent communication and executive reporting capability.

Desired Skills:

- Experience handling large-scale staff augmentation accounts (10+ engineers).
- PMP / Scrum Master certification.
- Experience in ramp-up planning and workforce scaling.
- Strong negotiation and commercial acumen.
- Understanding of compliance and security requirements in enterprise environments.
- Experience in semiconductor, manufacturing or industrial automation.
- Should be ready to learn, unlearn and re-learn.

📌 Technical Project Manager - Software (Chennai)
🏢 Quest Global
📍 Chennai