40; close-loop every detractor within 7 days. Co-own QBRs and MBRs with the AM; publish monthly account scorecard to leadership.

Consultant

Experience (ESAT) — Run ESAT pulse: monthly for first-90-day joiners, quarterly for tenured consultants. Deliver one career conversation per consultant per year; partner with HR/L&D; on upskilling. Hold annualized attrition under 18%; serve as first escalation point for consultants.

Account

Planning &

- Growth — Build and refresh the annual account plan: org map, white-space targets, headcount / revenue / margin plan, top risks, 90-day actions. Pursue adjacent towers and premium skills (Cloud, Data, AI/ML, Cyber). Deliver agreed targets on revenue growth, net headcount, and gross margin.

Customer

Communication &

- Account Intelligence — Day-to-day delivery point of contact; manage formal escalations, change requests, and governance. Maintain living account intelligence file (org map, decision patterns, competitor share, hiring trends). Bring market and talent intelligence to position Flexton as a strategic advisor.

Key Performance Indicators Growth : Revenue Yo Y, net headcount, white-space conversion 30%Profitability: Gross margin %, bench burn, realization: 20%Customer Experience: CSAT / NPS, QBR compliance, escalation TAT : 20%Consultant Experience : ESAT, annualized attrition, first-90-day retention : 15%Delivery Health : Fulfillment, submission-to-offer, replacement TAT, billing : 15%Qualifications &

Experience Bachelor’s degree (MBA preferred); 10–15 years in IT staffing or professional services.4+ years in delivery management, account management,



or client partner role with revenue / P&L; responsibility. Track record managing strategic accounts of US$3 M+ annual revenue or 30+ billable consultants. Hands-on with QBRs, account plans, and CSAT / ESAT programs; strong grasp of US/India IT talent market and staffing models (W2, C2 C, 1099, SOW).

Preferred: MSP/VMS exposure (Fieldglass, Beeline, IQNavigator); familiarity with ATS platforms (Bullhorn, Job Diva, Ceipal).

Core Competencies

Customer centricity · Delivery discipline · Commercial acumen · Stakeholder management · Talent empathy · Structured communication · Bias for action.

Operating Cadence

Daily red-flag review · Weekly HM connects & pod sync · Monthly scorecard &

- ESAT pulse · Quarterly QBR, CSAT, account plan refresh · Annually strategic plan &
- MSA review.

What Success Looks

Like in the First 6 Months Account plan published and signed off for every assigned account within 60 days. Hiring manager connect cadence operational with documented agendas, notes, and follow-ups. First CSAT / NPS baseline established and detractor closed-loop in motion.

ESAT baseline established with attrition root-cause action plan underway. First QBR delivered to the customer using the standardized deck and forward roadmap. Visible movement on at least one white-space opportunity per account.

Working Relationships Account: Account Manager + Delivery Manager (delivery, hiring managers, consultants, growth) + Lead Recruiter (sourcing, fulfillment). Joint ownership of the growth number; transparent RACI on commercial vs. delivery decisions. Regular collaboration with Practice / Tech Leads, Finance, and HR Business Partner.

📌 Technical Project Manager (Chhattisgarh)
🏢 Flexton
📍 Chhattisgarh