Technical Lead-Enterprise Apps Area(s) of responsibility Location: Hyderabad Experience: 6-7 years in the IT industry Grade: 4C Education: B.Tech or equivalent degree Key Responsibilities:

- 6-7 years development and support project related working experience, at least 4 years in SFDC.
- 4 hands on experience in SFDC LWC, Sales, Experience/community cloud.
- 2 years of experience with Integration • Should have 5 years hands on experience in SFDC (Apex, VF, Webservices, Integration).
- Should have 3 years hands on experience in SFDC lightning • Able to translate the customer requirement and gap analysis into comprehensive technical design.
- Should have expertise in SFDC design patterns and implementation of the same.
- Strong communication skills and client interaction skills.
- Good understanding of SFDC classic and lightning platform, standard features and standard object structures.
- Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).
- Basic Understanding of Einstein Analytics and Einstein Activity Capture.
- Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.
- Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.
- Experience with tools like People Import, Workato, Dupe blocker is a plus.
- Lead and mentor SFDC production support engineers.
- Identify automation opportunities to reduce manual effort and incident volumes.
- Drive continuous improvement initiatives focused on stability, performance,



and support efficiency.
- Act as the primary operational contact for: o business stakeholders, o Salesforce product owners, Required Skills:
- SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.
- Client facing and good communication skills • Certifications: PD I, Admin, Sales cloud • Salesforce PD II certificate is desirable.
- Strong hands on experience with Salesforce Production Support (L2/L3).
- Ability to take rapid, risk aware decisions during production incidents.
- Solid sense of ownership and accountability.
- Ability to mentor support engineers and improve team maturity.
- Strong prioritization and time management skills.
- Proven experience handling production incidents in SFDC: o application errors, o data inconsistencies, o integration failures, o performance and availability issues.
- Strong RCA capabilities: o log analysis, o debug logs, o error pattern identification.
- Strong understanding of Salesforce integrations: o REST/SOAP APIs, o middleware tools (MuleSoft, Informatica, Boomi, etc.), o inbound/outbound interfaces.

Additional Skill: Communities, Marketing Cloud, Sales Cloud,



Service Cloud, Data Cloud, CPQ, Financial Services cloud • Should be able to handle the team and manage work assignment and tracking.

- Able to translate the customer requirement and gap analysis into comprehensive technical design.
- Should have expertise in SFDC design patterns and implementation of the same.
- Able to manage resolution and response SLAs for production support tickets.
- Strong communication skills and client interaction skills.
- Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.

Skills with M/O flag are part of Specialization Release And Deployment -PL4 (Functional) Think Holistically -PL3 (Behavioural) Test Execution -PL3 (Functional) Win the Customer -PL3 (Behavioural) Software Configuration -PL3 (Functional) Solution Design -PL3 (Functional) Knowledge Management -PL3 (Functional) Programming/Software Development -PL4 (Functional) Estimation & Scheduling -PL2 (Functional) One Birlasoft -PL3 (Behavioural) Results Matter -PL3 (Behavioural) Get Future Ready -PL3 (Behavioural) Quality Assurance -PL2 (Functional) Help the tribe -PL3 (Behavioural) Apex - PL4 (Mandatory) Salesforce Lightning Design System - PL4 (Mandatory) Service Cloud - PL4 (Mandatory) Sales Cloud - PL4 (Mandatory) Mobile Fitment (Salesforce One) - PL2 (Optional) Lightning Framework (LWC) - PL3 (Mandatory) Lightning Framework (Classic) - PL3 (Mandatory) Lightning Framework (Aura) - PL3 (Mandatory) Experience Level Senior Level

📌 Technical Lead - Salesforce Enterprise Applications (Hyderabad)
🏢 Birlasoft
📍 Hyderabad