Company Overview

Incedo is a US-based consulting, data science and technology services firm with over 3000 people helping clients from our six offices across US, Mexico and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, Banking, Wealth Management, product engineering and life science

& healthcare industries.

Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams.

Incedo

University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests.

Our Mission is to enable our clients to maximize business impact from technology by

- Harnessing the transformational impact of emerging technologies
- Bridging the gap between business and technology

Role Description

- Manage and support Active Directory, Azure AD (Entra ID), Exchange Online, Microsoft 365, Teams, SharePoint, and OneDrive environments.
- Lead troubleshooting and resolution of complex technical issues related to Microsoft infrastructure and messaging services.




- Develop and maintain automation solutions using PowerShell and other scripting tools.
- Support and manage Zscaler and Cisco SSE solutions, including integrations and operational support.
- Handle technical escalations, ticket prioritization, and service delivery activities.
- Drive incident, problem, and change management processes.
- Lead and mentor a team of engineers, ensuring high service quality and team development.
- Collaborate with Cloud, Security, Network, and Service Desk teams to deliver reliable IT services.
- Promote automation, AI-driven solutions, and continuous process improvement.

Technical Skills

- 10–15 years of experience in Active Directory, Messaging, and Microsoft technologies.
- Strong knowledge of:
- Active Directory (AD), Azure AD / Entra ID
- Microsoft 365, Exchange Online
- Teams, SharePoint, OneDrive
- DNS, DHCP, Group Policies (GPO)

- Strong PowerShell scripting and automation skills.
- Experience supporting Zscaler and Cisco SSE environments.
- Good understanding of ITIL processes and service management.
- Experience in team leadership, stakeholder management, and cross-functional collaboration.
- Robust communication, problem-solving, and decision-making skills.
- AI-native mindset with a focus on automation and operational efficiency.

Nice-to-have skills

Qualifications

Qualifications
- 7-9 years of work experience in relevant field
- B.Tech/B.E/M.Tech or MCA degree from a reputed university. Computer science background is preferred

Company Value

We value diversity at Incedo. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

📌 Technical Lead (Gurugram)
🏢 Incedo
📍 Gurugram