Area(s) of responsibility

Location: Hyderabad Experience: 6-7 years in the IT industry

Grade: 4C

Education: B.Tech or equivalent degree

Key Responsibilities

- 6-7 years development and support project related working experience, at least 4+ years in SFDC.
- 4+ hands on experience in SFDC LWC, Sales, Experience/community cloud.
- 2+ years of experience with Integration
- Should have 5+ years hands on experience in SFDC (Apex, VF, Webservices, Integration).
- Should have 3+ years hands on experience in SFDC lightning
- Able to translate the customer requirement and gap analysis into comprehensive technical design.
- Should have expertise in SFDC design patterns and implementation of the same.
- Strong communication skills and client interaction skills.
- Good understanding of SFDC classic and lightning platform, standard features and standard object structures.
- Should have working experience with Omni studio (Flex cards, Omni Script, Data Raptors, Integration Procedures).
- Basic Understanding of Einstein Analytics and Einstein Activity Capture.
- Familiar with Salesforce Best practices, Governor limits, Security model, Data masking, Shield Encryption etc.
- Has good exposure of DEVOPS, Release management process and familiarity with tools like Bitbucket, Jenkins, GIT, VSCode, SFDX, IDX workbench etc.
- Experience with tools like People Import, Workato, Dupe blocker is a plus.
- Lead and mentor SFDC production support engineers.
- Identify automation opportunities to reduce manual effort and incident volumes.
- Drive continuous improvement initiatives focused on stability, performance,



and support efficiency.
- Act as the primary operational contact for:

o business stakeholders,

o Salesforce product owners,

Required Skills

- SFDC, CRM, Force.com, Lightning (LWC and AURA), Java Script, CSS, Webservices (SOAP, REST), Integration, Omni studio, Omni channel, Call Center CTI.
- Client facing and good communication skills
- Certifications: PD I, Admin, Sales cloud
- Salesforce PD II certificate is desirable.
- Strong hands on experience with Salesforce Production Support (L2/L3).
- Ability to take fast, risk aware decisions during production incidents.
- Robust sense of ownership and accountability.
- Ability to mentor support engineers and improve team maturity.
- Strong prioritization and time management skills.
- Proven experience handling production incidents in SFDC:

o application errors,

o data inconsistencies,

o integration failures,

o performance and availability issues.

- Strong RCA capabilities:

o log analysis,

o debug logs,

o error pattern identification.

- Strong understanding of Salesforce integrations:

o REST/SOAP APIs,

o middleware tools (MuleSoft, Informatica, Boomi, etc.),

o inbound/outbound interfaces.

Additional Skill

Communities,



Marketing Cloud, Sales Cloud, Service Cloud, Data Cloud, CPQ, Financial Services cloud

- Should be able to handle the team and manage work assignment and tracking.
- Able to translate the customer requirement and gap analysis into comprehensive technical design.
- Should have expertise in SFDC design patterns and implementation of the same.
- Able to manage resolution and response SLAs for production support tickets.
- Strong communication skills and client interaction skills.
- Good understanding of SFDC classic and lightning platform, standard features and standard object structures, Sales/Lead process.

Skills with M/O flag are part of Specialization

Release And Deployment -PL4 (Functional)Think Holistically -PL3 (Behavioural)Test Execution -PL3 (Functional)Win the Customer -PL3 (Behavioural)Software Configuration -PL3 (Functional)Solution Design -PL3 (Functional)Knowledge Management -PL3 (Functional)Programming/Software Development -PL4 (Functional)Estimation & Scheduling -PL2 (Functional)One Birlasoft -PL3 (Behavioural)Results Matter -PL3 (Behavioural)Get Future Ready -PL3 (Behavioural)Quality Assurance -PL2 (Functional)Help the tribe -PL3 (Behavioural)Apex - PL4 (Mandatory)Salesforce Lightning Design System - PL4 (Mandatory)Service Cloud - PL4 (Mandatory)Sales Cloud - PL4 (Mandatory)Mobile Fitment (Salesforce One) - PL2 (Optional)Lightning Framework (LWC) - PL3 (Mandatory)Lightning Framework (Classic) - PL3 (Mandatory)Lightning Framework (Aura) - PL3 (Mandatory)

📌 Technical Lead-Enterprise Apps (Hyderabad)
🏢 Birlasoft
📍 Hyderabad