Job responsibility

- Responsible for handling transactions (Calls/emails/) in an operations of an integrated (calls/emails/complaints) contact center for Voice & Data products - Responsible for handling personal KPIs/KRAs - Team player, Tech Savvy - Responsible for high level of customer focus - Having a solid hold on telecom products of leased line and voice products

Shift Working

Working in shifts (24/7)

Key Customer

End customer, authorized signatories, clients

Necessary

Skills





- Excellent communication skills and hold on English & Hindi - Strong customer handling skills - Customer centric and high focus on customer facing processes - Excellent grip on high end leased line and voice products - Excellent hands on experience in handling QRC at call centre for Premium Customer Base - Sound Knowledge in Telecom Technology

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Qualification

Any Graduation / Diploma

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Overall Work Experience

- Minimum 1- 2 years of experience in the BPO segment handling highend telecom customers - Hands on experience in voice and data products people handling and customer interaction

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Behavioural Attributes

- Strong customer focus - Good analytical skills - Strong communication and interpersonal skills - Inclination towards innovation - Good Computer Knowledge

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📌 Team Member - Priority Support Center (Hyderabad)
🏢 Tata Teleservices
📍 Hyderabad