About the Role

We are looking for an experienced Team Lead / Manager/Supervisor to head our Client Relations team – the group responsible for handling all incoming client enquiries, qualifying leads, and converting them into engaged clients. This is a client-facing, target-driven leadership role suited to someone with a strong background in sales, negotiation, and deal closure, who can also build, coach, and manage a high-performing team. You will be the critical link between prospective clients and our legal teams, ensuring every enquiry is handled professionally, promptly, and converted into a signed engagement.

Key Responsibilities

- Lead and manage the team handling all incoming client requests, enquiries, and referrals, ensuring timely and professional first response.

- Personally engage with high-value or complex prospective clients to understand their requirements, present the firm’s services, negotiate terms, and close engagements.

- Own the end-to-end client intake pipeline – from first contact through qualification, proposal, fee negotiation, and onboarding.

- Set and track team targets for lead conversion, response time, and client acquisition; report performance to firm leadership.

- Coach, mentor, and performance-manage team members; build their skills in client handling, negotiation, and consultative suggestion.

- Develop and refine the firm’s client intake process, scripts, and follow-up cadence to improve conversion rates.

- Coordinate closely with practice heads and partners to match client requirements with the right legal expertise and to align on fee structures.

- Maintain accurate records of leads, conversions,



and client interactions in the CRM; provide regular pipeline and forecast reports.

- Identify opportunities for cross-selling and repeat business from the existing client base.

- Represent the firm professionally in client meetings, calls, and negotiations, upholding the firm’s reputation and service standards.

Requirements

- 8+ years of overall experience, with a proven track record in sales, business development, or client relationship management – legal, professional services, or consulting background preferred.

- At least 2–3 years of experience leading or managing a team, ideally in a sales or client-facing function.

- Demonstrated success in negotiating and closing deals, with strong commercial acumen.

- Excellent communication, presentation, and interpersonal skills; comfortable engaging with senior stakeholders and clients.

- Solid organizational skills with the ability to manage multiple leads/clients and prioritize effectively.

- Working knowledge of CRM tools and pipeline management.

- Bachelor’s degree required; a background or working knowledge of legal services is an advantage but not mandatory.

- High degree of professionalism, discretion, and client-first orientation.

Preferred Skills

- Prior experience in a law firm, consulting firm, or other professional services environment handling client acquisition.

- Familiarity with consultative / solution handling approaches.

- Ability to read and interpret basic legal service requirements to route clients to the right practice area.

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

- Cell phone reimbursement

- Paid sick time

- Paid time off

Work Location: In person

📌 Team Leader/Supervisor Client Relations (Janbazar)
🏢 Vidhikarya Legal Services
📍 Janbazar