GOAMILES is a rapidly growing, app-based taxi service in Goa, providing affordable and reliable transportation options for tourists and passengers. With our focus on digital payments and customer satisfaction, we have quickly become a popular choice for tourists looking for hassle-free travel. As we continue to expand and introduce new business services, we are looking for a dedicated and enthusiastic Customer Care Representative to join our team.

Job Summary of Team Leader in Operations Department:

As a Team Leader – Operations, you will be responsible for managing and guiding a team of customer support representatives and operations executives. You will play a crucial role in ensuring smooth day-to-day operations, improving customer service efficiency, and coordinating between teams to enhance service delivery.

Key Responsibilities:

- Lead, mentor, and motivate a team of customer care representatives and operations executives.
- Monitor team performance and ensure achievement of operational goals.
- Provide coaching and training to improve team effectiveness.
- Handle escalations and assist team members in resolving complex customer issues.
- Collaborate with cross-functional teams, including technical and logistics teams, to resolve operational challenges.
- Ensure compliance with company policies, service standards, and customer satisfaction benchmarks.
- Monitor and improve ride allocation,



driver coordination, and response times
- Address customer complaints and concerns efficiently, ensuring prompt resolution.
- Analyze customer feedback and implement solutions for process improvement.
- Assist in implementing strategies to enhance customer experience and service quality.
- Identify areas of improvement in workflow and recommend strategic changes.
- Assist management in decision-making through data-driven insights.

Requirements:

- Minimum 2-3 years of experience in an operations or customer service role, with at least 1 year in a leadership position.
- Strong leadership and people management skills.
- Excellent verbal and written communication skills.
- Problem-solving mindset with the ability to handle high-pressure situations.
- Proficiency in using basic office tools (MS Office: Word, Excel, PowerPoint).
- Ability to multitask, prioritize, and manage time effectively.

Desired Qualifications:

- Bachelor’s degree in Business Administration, Operations Management, or a related field preferred.
- Fluency in English, Hindi, and Konkani.

Benefits:

- Competitive salary and performance-based incentives.
- Career growth opportunities within a fast-growing company.
- Collaborative and friendly work environment.
- Chance to make a significant impact on the transportation and tourism industry in Goa.

📌 Team Leader - Operations (Panaji)
🏢 GoaMiles
📍 Panaji