Company Profile

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients.

Location: Bangalore Grade: F2 Designation: Team Leader Number of Positions: 02 Minimum Criteria:

- Minimum of 2 years of experience in Team management (Banking Operations) is mandatory.

Role & Responsibilities:

- Lead and manage a team to achieve productivity, quality, and SLA targets.

- Monitor performance through KPIs and drive improvements via audit, coaching, and feedback.

- Ensure adherence to process, compliance, and regulatory requirements.

- Identify process gaps and drive improvements in collaboration with relevant teams.

- Coordinate with internal stakeholders to ensure smooth operations.





- Manage client POC through regular daily and weekly connects, ensuring alignment and issue resolution.

- Prepare and analyze MIS reports, highlighting risks and insights.

- Support onboarding, training, and continuous upskilling of team members.

- Manage workload distribution and ensure optimal resource utilization.

- Handle escalations and resolve process or customer-impacting issues.

- Drive team engagement and support retention initiatives.

- Identify risks and implement controls to ensure operational stability.

Educational/Qualified Qualifications:

- Must be a Graduate.

Required Skills:

- Should be quality driven.

- Should be comfortable with rotational shifts.

- Basic knowledge of MS-Office (Excel and Word).

- Proficiency in Grammatically correct English Communication.

- Rapport building skills.

- No absenteeism or tardiness issues.

- Willing to take on challenging assignments.

- Willingness to work in rotational shifts and during holiday / weekend.

- Ability to work under pressure.

- Ability to deliver on time and as per specifications.

- Presentation skills (plus factor).

- Confident, patient, and positive mindset.

Competencies that will be Assessed:

- Leadership skills.

- Process, People and client management.

⚠️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

📌 Team Leader (Bengaluru)
🏢 Firstsource
📍 Bengaluru