We are Hiring! Team Leader – Chat Process (BPO)

Location: Hyderabad (In office)

Experience: 1+ Years as a BPO Chat / Non-Voice Team Leader (Mandatory)

Notice Period: Immediate to 15 Days preferred

What You’ll Do

Manage real-time chat queues, multi-chat concurrency, and floor operations for a team of 15–20 agents.

Own key operational metrics: SLA %, CSAT, FCR, Average Response Time (ART), Shrinkage, and Attrition.

Conduct weekly 1-on-1 coaching, chat transcript reviews, and QA action planning.

Take real-time chat escalations and prepare daily RAG performance reports using Excel.

What We’re Looking For

Minimum 1+ years of experience as a Team Leader in a BPO Chat Process (Senior Chat Executives with acting TL experience can apply).

Strong grip on chat concurrency,



floor control, and ticketing tools (Zendesk, Salesforce, Freshdesk, etc.).

Exceptional written English skills and proficiency in Advanced Excel (Pivot Tables, VLOOKUP).

Open to working 24/7 rotational shifts and weekends.

How to Apply

Send your resume to [email protected] or DM your details directly:

Total TL Experience (Chat Process):

Current CTC / Expected CTC:

Notice Period

#BPOJobs #HyderabadJobs #TeamLeader #ChatProcess #NonVoice #HiringHyderabad #ContactCenter #ImmediateJoiners

Work Location: In person

📌 Team Leader – Chat Process (BPO) (Hyderabad)
🏢 Technotask
📍 Hyderabad