Roles and responsibilities
Client Servicing & Retention
- Build and maintain long-term relationships with key clients to ensure satisfaction and loyalty.
- Proactively drive renewals and minimize churn through regular client engagement.
- Handle escalations and provide solutions to client concerns quickly and effectively.
- Share product/service updates, enhancements, and best practices to keep clients engaged.
- Identify opportunities for upselling and cross-selling to maximize client value and revenue.
- Develop account growth plans for key clients to maximize long-term business potential.
Sales Growth & Strategy
- Plan and achieve sales and renewal targets within stipulated timelines.
- Create strategies to increase account penetration in existing clients and identify current opportunities in untapped markets.
- Ensure team members follow structured processes for renewals, upselling, and client engagement.
- Represent the company in client meetings, reviews, and industry interactions.
Team Leadership & Development
- Lead, motivate,
and guide the assigned team to consistently meet business objectives.
- Monitor team performance through a regular tracking system and provide coaching where required.
- Conduct regular training sessions to enhance sales and client servicing skills.
- Foster a culture of accountability, collaboration, and client-first attitude within the team.
- Support team members in client interactions and help close critical renewals or upsell deals.
Monitoring & Reporting
- Prepare and review daily/weekly/monthly reports on team activities, client renewals, and sales performance.
- Track key metrics such as retention rates, upsell conversions, and client satisfaction scores.
- Provide timely feedback to senior management on performance and client feedback.
- Maintain accurate records in CRM systems for all client interactions and renewal pipelines.
INTERESTED CANDIDATES CAN SHARE THEIR CV ON (phone hidden) OR
[email protected]
📌 Team Lead - District Manager - Mumbai
🏢 Tradeindia
📍 Mumbai