Team Lead - Bengaluru

Team Lead - Bengaluru

29 Aug
|
TP
|
Bengaluru

29 Aug

TP

Bengaluru

Roles and Responsibilities

- Manage a team of customer service representatives to achieve exceptional customer experience, CSAT, AHT, shrinkage, and attrition targets.

- Develop and implement effective training programs to enhance agent performance and improve overall team efficiency.

- Collaborate with cross-functional teams to resolve complex customer issues and drive business growth through upselling opportunities.

- Conduct regular coaching sessions with agents to identify areas of improvement and provide constructive feedback for growth.

- Analyze key performance indicators (KPIs) such as CSAT, AHT, shrinkage, and attrition rates to optimize team performance.

📌 Team Lead - Bengaluru
🏢 TP
📍 Bengaluru

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