Designation/ Role: Team Coach

Department: Pre-Authorization

Work Timing: Night Shift

Qualifications: Any Graduate

Skills:

Should have In-depth knowledge in US-Healthcare provider process.

End to end RCM Knowledge Expert in Payment posting, Credit balance and Charge Entry.

Experience in Migrating & Handling new Projects.

Basic knowledge of HIPAA guidelines

Excellent written and oral communication skills

Working knowledge of Excel and other Microsoft tools

Experience

Minimum 2+ years experience US calling process.

Graduate from any stream

Willing to work in any shift.

Must have min 4 years exp in AR denials (Voice)

Must be a TC/Sr Process Associate in team handling role.

Should have handled at least 10 people and should have positive people management skills.

Job Responsibilities

Distribution of Workload to team members





Helping the team in handling & resolution of work-related problems, understanding & interpretation of

Issues and decision making."

Provide leadership and focus to the project teams. Responsible for the productivity, quality and overall performance of the projects

Escalate and follow up for resolution for all issues that affect work.

Learn and implement new client systems. Co-ordinate and organize training for new joinee as well as for existing members of the team based on the projects requirement.

Interaction with the clients & taking feedback from clients and formulating Strategies to meet the client’s specific needs and expectations."

📌 Team Coach - Pre Authorization (Madurai)
🏢 Infinx
📍 Madurai