Job Role

Booking Cum Customer Relation Executive

- Work at the Quick Ride (Rideasy) Taxi Counter located on the Arrival Floor of Rajiv Gandhi International Airport (RGIA).

- Assist arriving passengers with taxi bookings using the company's booking app.

- Guide passengers from the arrival gate to the taxi boarding point.

- Proactively approach passengers and assist them with their transportation requirements.

- Coordinate with customers who have pre-booked rides and provide directions to the counter.

- Assist scheduled-ride customers in successfully boarding their assigned taxis.

- Encourage customers to download the Quick Ride app and explain the available ₹50 discount on ride fares.

- Maintain skilled customer relationships and provide a smooth airport taxi-booking experience.

- Wear the prescribed uniform and remain proactive and present at the counter during working hours.

- Maintain daily login and logout records using GPS Camera.

- Achieve assigned weekly and monthly booking targets.

- Maintain good customer ratings and follow company discipline and punctuality standards.

Booking Targets

- 1st Week: Minimum 10 bookings during training.

- 2nd Week: Minimum 15 bookings.

- 3rd Week Onwards: Minimum 20 bookings.

- After 1 Month: 25 bookings on weekdays and 30 bookings on weekends expected.

App Download Incentive

- Encourage customers to download the Quick Ride app.

- Customers receive ₹50 off on the ride fare after downloading the app.

- Executive receives ₹20 incentive per successful app download.

Working Hours

- Shift Duration: Typically 9 hours.

- Shift Rotation: 3 shifts on a weekly rotation basis.

- Shift 1: 6:30 AM – 3:30 PM

- Shift 2: 2:30 PM – 11:30 PM

- Shift 3: 10:00 PM – 7:00 AM

- One shift will be assigned for each week and rotated accordingly.

- Weekly Off: 1 day per week, generally planned at the beginning of each week.

- Breaks:



1 lunch break of 20 minutes and 1 short break of 10 minutes.

Candidate Requirements

- Valuable spoken English is mandatory.

- Good knowledge of Hindi or Telugu is required.

- Should be proactive and comfortable approaching passengers.

- Good customer service and communication skills.

- Should be punctual, disciplined, and comfortable working in shifts.

- Must be willing to wear the prescribed uniform.

- Candidate should remain available at the counter except during permitted breaks.

- Should be comfortable using smartphones and booking applications.

- Candidate is expected to stay within 15 km of the airport.

- PG accommodation at Shamshabad or nearby areas is typically suitable.

Salary

- Freshers: ₹20,000 per month.

- Minimum 6 Months Same-Domain Experience: ₹23,000 per month.

- Maximum Earning Potential: Up to ₹30,000 per month through incentives.

Incentive Structure

Incentives are based on 5 key performance goals:

- Booking count.

- App download count.

- Percentage of scheduled trips successfully completed.

- Customer quality rating.

- Time discipline and punctuality.

Monthly Incentive Examples

- 500 bookings/month: Approximately ₹6,000 incentives.

- 600 bookings/month: ₹9,000+ incentives.

- Weekly and monthly incentives are provided based on performance.

Leave & Notice Period

- Unplanned leaves are not permitted and may result in a 2-day leave deduction and penalty.

- Emergency leave may be considered with prior approval and supporting evidence.

- After joining, employees who wish to resign must provide a 30-day notice period for Full & Final settlement.

Job Details

- Company/Platform: Quick Ride (Rideasy)

- Position: Booking Cum Customer Relation Executive

- Location: Rajiv Gandhi International Airport (RGIA), Shamshabad, Hyderabad

- Reporting Location: Quick Ride / Rideasy Counter, Arrival Floor, RGIA

- Work Type: Airport Counter / Customer Service / Taxi Booking

- Contact Person: Bharathi

- Contact Number: (phone hidden)

📌 Taxi Booking Sales Executive (Hyderabad)
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📍 Hyderabad