Process Associate – Retail Operations
About Us
Indian Silk House Agencies is a 55-year-old ethnic wear retail brand with 66 stores across 60 cities. We have a strong offline retail presence along with a growing e-commerce platform, offering sarees, jewellery, kidswear and other ethnic products across India and internationally.
As we continue our national expansion, we are strengthening our Retail Operations team with process-driven professionals who can ensure smooth, consistent and efficient store operations across locations.

Job Role
The Process Associate – Retail Operations will be responsible for managing and coordinating day-to-day store operations, ensuring process adherence, timely execution of business initiatives and smooth communication between the corporate office and retail stores.
This is a hands-on role requiring robust follow-up, coordination, reporting and execution skills, with a key focus on store operations, campaigns, SOP compliance and operational discipline.

Key Responsibilities
Coordinate with stores on a daily basis regarding sales, operations, staffing,



stock and other business requirements.
Monitor and follow up on day-to-day store operations to ensure smooth functioning.
Ensure timely communication and execution of business updates, policies, processes and operational guidelines across stores.
Track store-level data including sales, stock movement, operational issues and compliance reports.
Follow up with stores for daily/weekly reports, stock audits and other operational requirements.
Coordinate and support stores in the execution of campaigns, promotions, launches and seasonal activities.
Ensure campaigns and promotional activities are executed on time and as per the defined guidelines.
Handle and resolve day-to-day operational queries raised by store teams and coordinate with relevant departments when required.
Monitor adherence to SOPs and retail processes across all stores.
Document, update and circulate SOPs and process guidelines

📌 Process Associate (Kolkata)
🏢 INDIAN SILK HOUSE AGENCIES
📍 Kolkata