At Rockstar Games, we create world-class entertainment experiences.
Become part of a team working on some of the most rewarding, large-scale creative projects to be found in any entertainment medium - all within an inclusive, highly-motivated setting where you can learn and collaborate with some of the most talented people in the industry.
Rockstar is on the lookout for an Operations Manager who is passionate about games and will be responsible for leading both internal and Business Process Outsourcing (BPO) Customer Experience teams.
This is a full-time, in-office position based in Rockstar’s large game development studio in Bangalore, India.
WHAT WE DO
The Rockstar Games Customer Experience Team focuses on improving the relationship between our games and our players with the goal of delivering a continuous, outstanding support experience.
We contribute to the brand by helping to improve the overall player experience.
We provide global support operations across multiple languages, channels, and locations.




We provide value to the brand by improving the overall customer experience, lowering effort to receive support, and providing practical insight into our product development staff on player reported problems to assist in project prioritization.
RESPONSIBILITIES
Lead and manage BPO and internal operational teams, ticket volumes, backlog, Service-Level Agreement, productivity, and customer experience trends.
Lead the management of high-priority and complex customer escalations, ensuring timely resolution and appropriate communication with internal stakeholders.
Partner closely with Product, Engineering, Game Operations, Trust & Safety, Analytics, and other cross-functional teams to identify recurring customer-impacting issues and drive resolution.
Establish a structured process for identifying, investigating, and reporting operational incidents, including root-cause analysis, impact assessment, corrective actions, and follow-up.
Translate customer support data an

📌 Live Agent Operations Manager (Bengaluru)
🏢 ROCKSTAR GAMES
📍 Bengaluru