Job Summary

Process and Risk Management

Handle and process transactions as outlined in Global Lending DOI, country specific DOI addendum, Delegation of authority provided to individual staff and Delegation of authority for business partners. Any non documented or irregular process needs to be brought to the attention of GLS staff in the hierarchy of Senior Manager or above.
Supporting resolution of audit issues and CST exceptions within agreed time lines
Ensure nil CST exceptions identified for the transactions processed.
Identify and escalate processes not in line with DOI
Adherence to GLS escalation matrix and ensure operational discipline on adhering to policies and procedures
Ensure no repeat audit findings
Timely submission of MIS data requests and CST samples data requested- Respond to Re
sponsible person (RP) team within 2 working days from the date of receipt of queries/ clarifications.
Timely and accurate update of leaves taken including Sick / compensatory offs in People Soft.
Ensure adherence to 6S discipline
Ensure to get cross trained and be a fungible resource




Participate on testing and requirement discussions for the initiatives under Lending Transformation program.
Ensure Nil risk issues and events
Ensure to get trained and handle financial control process along with BAU

Measurement Targets

External errors to be in line with Country SLA - 99.75%
Internal errors should not exceed 10 per quarter
Nil operational loss / near miss and potential loss events.
Adherence to Clean desk policy at all times
E-Sentinel checks assigned should be completed on daily basis or exception to be recorded with appropriate comments.
Investigate, resolve and reply to CORE exception reports within 3 days from the date of receipt of reports by the unit.

Partners and Clients

Deliver and sustain Loan Drawdown / Increased roll over turn -around time for client authentication checks as 90 minutes and tracking of referrals/ rejects for markets handled.
Ensure queries / mails

📌 Senior Officer (Chennai)
🏢 Standard Chartered India
📍 Chennai