About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.
Our Opening and Your Responsibilities

• Lead and manage a team of approximately 20 collectors responsible for driving collections and reducing outstanding accounts receivable balances. • Demonstrate strong experience in managing US-based customers and stakeholders, ensuring effective communication and relationship management across multiple business units. • Possess operational experience in US collections and/or customer service operations, including both voice and email-based engagement models. • Take end-to-end ownership of the collection’s portfolio, with a robust focus on resolving past-due receivables,



particularly in higher aging buckets (30+, 60+, and 90+ days overdue). Ensure achievement of productivity, effectiveness, and quality metrics as defined by management. • Monitor and communicate portfolio performance, including key metrics such as Promises to Pay (PTP), disputes, escalations, aging trends, collection effectiveness, and ongoing follow-ups. • Drive collections strategy through regular reviews, root cause analysis, and implementation of action plans to improve cash flow and reduce delinquency. • Collaborate with the MIS and Analytics team to develop and enhance dashboards, reports, and visualizations that provide actionable insights into portfolio performance and operational challenges. • Partner with the Process Automation and Digital Transformation teams to identify automation opportunities, define business requirements, and support implementation of process improvements. • Work closely

📌 Deputy Manager (Mumbai)
🏢 Mettler-Toledo International
📍 Mumbai