Overview
The Cloud Solution Architect for Dynamics 365 and Copilot is a senior customer-facing technical leadership role for professionals with 8+ years of experience in business applications, cloud solution architecture, consulting, customer success, and AI-enabled transformation. The role helps customers and partners accelerate business value through Microsoft Dynamics 365, Power Platform, Copilot Studio, Microsoft 365 Copilot extensibility, Dataverse, Azure, and agentic AI solutions.
This role acts as a trusted advisor to business and technical decision makers, translating customer priorities into scalable, secure, resilient, and outcome-driven solution architectures. The architect drives adoption, usage, and value realization by guiding customers through solution strategy, implementation readiness, technical validation, governance, operational excellence, change management, and long-term organizational adoption.
The role requires deep expertise in Dynamics 365, Power Platform, Copilot capabilities, agent development, enterprise integration, business process transformation,



customer success practices, and the ability to influence executive stakeholders, partners, product teams, and internal technical communities.

Responsibilities
Customer and Partner Success with Business Impact
Drive customer and partner success by aligning Dynamics 365, Power Platform, and Copilot solutions to business outcomes, transformation priorities, and measurable value.
Act as a trusted advisor to customers and partners, engaging with business decision makers, technical decision makers, CIOs, CTOs, CISOs, and other senior stakeholders.
Translate customer and partner challenges into scalable industry and business application solutions using Microsoft technologies and proven architecture patterns.
Guide customers on implementation strategy, architecture design, governance, operational readiness, adoption planning, and change management.
Identify, escalate, and remove blockers that impact

📌 Cloud Solution Architect (Bengaluru)
🏢 Microsoft
📍 Bengaluru