Equipe is part of the global WillScot family of companies, where our team of nearly 5000+ people makes our company a Excellent Place to Work® and provides a competitive advantage in supporting our customers.

As North America’s leading provider of complete temporary space solutions, we have 260+ locations helping customers in the United States, Canada, and Mexico, get the innovative flexible workspace and portable storage solutions that are right for their timeline and their project, Right From the Start. Learn More.

Our differentiation begins with our values, lived through our employees and aligned to the needs of our customers and communities. Learn more about our global enterprise, our values, and who we are, here.ABOUT THE JOB:
This position is part of our Customer Success Team which handles both inbound and outbound transactional customer interactions. The Customer Success Associate serves as a key liaison between WillScot and our customers, ensuring a seamless experience. The role is responsible for managing service requests, reviewing invoices, resolving issues,



and maintaining high standards of customer satisfaction.WHAT YOU'LL BE DOING:
Customer Support

Serve as the primary point of contact for customer transactions from order initiation to return.
Accurately process transactional orders, including:

Signed lease agreements/contracts and purchase orders.
Tax exemption certificates.
Customer invoicing details and ACH payment setup.
Manual invoice requests and payment processing.
Proactive outreach regarding fees or disputes.

Manage service requests via CRM:

Triage and resolve issues via phone.
Create and track service tasks.
Communicate scheduling and post-service follow-up.
Ensure proper billing and resolution.

Provide general support:

Handle inbound calls and proactively reach out to customers nearing lease end.
Coordinate relocations and onsite takeovers.
Process change requests and expired purchase orders.
Escalate complex issues to specialists as neede

📌 Associate Customer Success (Pune)
🏢 WillScot
📍 Pune