About Our Client

It is one of India's leading leisure hospitality and vacation ownership companies.

Job Description
- Lead the overall strategy and development of guest experiences across multiple leisure destinations.
- Design and curate unique experiences spanning adventure, wellness, culture, entertainment, lifestyle, and local immersion.
- Create differentiated customer journeys that enhance brand value and guest engagement.
- Identify emerging consumer trends and convert them into scalable experience offerings.
- Establish operating frameworks, service standards, safety protocols, and governance models for consistent delivery.
- Drive seamless execution of experience programs across multiple locations through solid operational leadership.
- Own revenue growth, profitability, utilization, and business performance of the experiences portfolio.
- Develop monetization strategies that increase ancillary revenues while improving customer satisfaction.
- Collaborate with operations, sales, marketing, digital, customer experience, and loyalty teams to deliver integrated solutions.




- Build strategic partnerships with experience providers, wellness brands, adventure operators, cultural organizations, and local experts.
- Negotiate and manage partnerships to create business value and enhance customer offerings.
- Drive innovation through new experience formats, digital enablement, personalization, and technology-led engagement.
- Build scalable and replicable experience models across diverse destinations and formats.
- Lead and develop high-performing teams while fostering a culture of innovation, accountability, and customer-centricity.

The Successful Applicant

We're looking for someone who has:
- 15+ years of relevant experience with at least 5-8 years in leadership roles.
- Proven track record of building, monetising and scaling customer or guest experience businesses.
- Experience owning business performance and P&L; outcomes.
- Demonstrated success in launching a

📌 Head of Experiences (Mumbai)
🏢 Michael Page
📍 Mumbai