Job Summary

We are currently seeking a Senior Systems Engineering Specialist - MDM Endpoint (Grade 9) to join our team in Noida.

Experience: 9-12 years of experience in Endpoint Management and Mobile Device Management services.

Role Overview: This role leads advanced operational support and delivery for MDM and Endpoint services, acting as an L3 escalation point and supporting migrations and transitions.

Responsibilities

- MDM Endpoint Management: Support Mobile Device Management (MDM) and Endpoint services using Microsoft Intune and other UEM tools.
- Manage and support devices across iOS, Android, Windows, and macOS platforms.
- Support MEM, MAM, MCM policies, device enrollment, compliance, and security configurations.
- Operations Support: Provide L1/L2/L3 support based on role scope for endpoint and mobility services.
- Troubleshoot device, application, and policy-related issues.
- Follow ITIL-based incident, problem,



and change management processes.
- Implementation Projects: Support endpoint deployments, upgrades, and onboarding activities.
- Execute tasks related to Windows 10/11 upgrades, Autopilot, and device lifecycle management.
- Assist with automation, documentation, and reporting activities.
- Collaboration Documentation: Work closely with team members and cross-functional teams.
- Maintain accurate documentation, SOPs, and knowledge articles.
- Provide regular updates and communicate effectively with stakeholders.

Required Skills

- Microsoft Intune / Endpoint Manager
- Airwatch
- Windows 10/11, iOS, Android, macOS
- Basic PowerShell scripting
- Understanding of ITIL processes
- Robust communication skills

📌 Systems Engineering SENIOR SPECIALIST - MDM (Noida)
🏢 NTT DATA Business Solutions
📍 Noida