Job Title : End User System Support Engineer / Desktop Support Engineer

Job location : Mangalore/Kochi

Mode of Job : In Office

Job Role:

To provide technical support for end users by troubleshooting hardware, software, network, and system related issues, ensuring smooth IT operations and user productivity.

Key Roles & Responsibilities:

 Provide L1/L2 support for desktops, laptops, printers, and peripherals.

 Troubleshoot hardware and software-related issues.

 Resolve operating system issues (Windows/Mac).

 Install, configure, and maintain end-user systems.

 Create and manage user accounts.

 Password reset and access troubleshooting.

 Configure email accounts (Outlook/O365).

 Install and troubleshoot business applications.

 Support Microsoft Office / O365 applications.

 Perform software upgrades and patching.

 Troubleshoot LAN/Wi-Fi/VPN connectivity issues.

 Coordinate with network teams for escalations.

 Install antivirus/endpoint security.

 Ensure compliance with IT policies.

 Support MFA, VPN,



and endpoint protection.

 Handle incidents and service requests through ticketing systems.

 Maintain proper documentation and update tickets.

 Meet SLA response and resolution timelines.

 Coordinate with vendors for repairs, replacements, and support.

Technical Skills Required

 Windows 10/11, basic Windows Server knowledge

 Microsoft 365 / Outlook

 Active Directory (basic user management)

 Basic networking (IP, DNS, DHCP, Wi-Fi)

 Printer and peripheral troubleshooting

 Remote support tools

 Antivirus/endpoint management

Soft Skills

 Valuable communication skills

 Problem-solving ability

 Customer service mindset

 Ability to work under pressure

Experience Requirement

 L1/L2: 0–3 years

Pay: ₹300,000.00 - ₹600,000.00 per year

Benefits

- Health insurance
- Paid sick time
- Paid time off

Work Location: In person

📌 System Support Engineer (Mangalore)
🏢 TEK SALAH
📍 Mangalore