IT Support / EUC Engineer - Chennai (Immediate Joiners)

Experience: 3 to 5 Years

Location: Chennai

Shift: Rotational Shift (24x5 Support)

Notice Period: Immediate Joiners Preferred

Key Responsibilities:

- Supervise installation and deployment of new IT infrastructure.
- Provide end-user support for:
- Laptops & Desktops

- Mobile devices

- Printers
- Network-related issues

- Meeting room/AV support
- Support and manage Microsoft Active Directory environments.
- Administer Group Policies and infrastructure services such as:

- DHCP

- DNS

- Packaging

- Scripting
- Ensure PC builds comply with organizational standards.
- Generate reports, productivity metrics, and trend analysis.
- Identify and proactively address recurring issues.
- Work flexible shifts to support 24x5 operations.

Mandatory Skills
- Experience in end-user support for large user environments (1000+ users).

- Good knowledge of

- Microsoft Active Directory (AD)

- Group Policies (GPO)

- DHCP/DNS

- PowerShell Scripting





- Experience supporting
- macOS
- iOS Devices

- MDM Solutions

- JAMF
- Knowledge of ITIL processes (ITIL certification is a plus).
- Experience with ServiceNow and reporting/trend analysis.
- Willingness to learn automation and scripting tools.

Valuable to Have Skills
- Python scripting.

- Endpoint Security and Compliance

- DLP (Data Loss Prevention)

- Encryption Technologies
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication.
- Attention to detail and flexibility during peak support periods.

Ideal Candidate Profile A hands-on IT Support/EUC professional with strong Microsoft infrastructure knowledge, macOS/JAMF support experience, PowerShell scripting skills, and ServiceNow exposure, capable of working in a rotational 24x5 support environment.

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