Job Title: System Administrator - Patching and Backup

Department: Managed services

Position Type: Full Time

Location: Remote

Company Overview

ALIANDO, is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO, for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Key Responsibilities

Patch and Update Management

- Plan, schedule and execute monthly and out-of-band patch cycles for Windows servers, Windows endpoints and third-party applications across all managed client estates.
- Administer Azure Update Manager, including maintenance configurations, dynamic scopes, assessment schedules and periodic assessment for Azure and Arc-enabled servers.
- Manage Microsoft Configuration Manager (SCCM) software update points, automatic deployment rules, update groups, deployment packages, maintenance windows and collection targeting.
- Administer WSUS, including product and classification selection, approvals, synchronisation, computer group structure, declining superseded updates and routine database maintenance.
- Operate Patch My PC for third-party application patching and packaging, keeping the application catalogue current and validating publishing into Configuration Manager or Intune.
- Build ring-based deployment approaches that move updates from pilot groups to production in a controlled sequence, with defined pause and rollback criteria.
- Track patch compliance against agreed targets, investigate failed and pending installations, and remediate systematically rather than machine by machine.




- Respond to critical vulnerability advisories with emergency patch cycles, working with the security team to prioritise by risk and exposure.

Backup, Restore and Recoverability
- Configure and operate AvePoint for Microsoft 365 protection across Exchange Online, SharePoint Online, OneDrive and Teams, including retention policies and restore requests.
- Administer Azure Backup and Recovery Services vaults covering Azure virtual machines, Azure Files, SQL in Azure VMs and on-premises workloads through the MARS and MABS agents.
- Operate Meeza Backup for the client environments it protects, maintaining job schedules, retention settings and capacity within agreed limits.
- Monitor daily backup jobs across all platforms, investigate failures and warnings, and resolve them before the next scheduled run wherever possible.
- Perform restore operations on request and during incidents, from single-item and file-level recovery through to full server and virtual machine recovery.
- Run scheduled restore verification tests and disaster recovery drills, documenting the results as evidence that recovery point and recovery time objectives are achievable.
- Manage retention, immutability and storage consumption so that protection meets compliance requirements without uncontrolled cost growth.

Service Delivery and Governance
- Raise, own and close change records for every patch cycle and backup configuration change, with tested implementation and rollback plans.
- Handle incidents, service requests and problem records within agreed SLA targets, keeping ticket records accurate and current.
- Produce monthly patch compliance and backup success reporting for service delivery managers and client stakeholders, with clear commentary on exceptions.
- Participate in the on-call rotation and support out-of-hours maintenance windows, which is where the majority of patching work is delivered.
- Conduct root cause analysis on recurring patch failures and backup failures,



and drive permanent fixes through the problem management process

Automation and Documentation
- Automate reporting, remediation and routine health checks using PowerShell, and contribute reusable scripts to the team's automation library.
- Maintain runbooks, restore procedures and as-built documentation so that the service desk can act confidently on first contact.
- Mentor junior engineers on patching and backup practice, and improve the quality of shift handovers.
- Work with infrastructure, cloud, security and application teams to align maintenance windows and protect workloads through migrations and platform changes.

Required Qualifications

- Bachelor's degree in computer science, information technology or engineering, or equivalent practical experience.
- Four to seven years in Windows infrastructure support, with at least three years focused on enterprise patch management and backup operations.
- Hands-on administration experience with Azure Update Manager, Microsoft Configuration Manager (SCCM) software updates, and WSUS.
- Practical experience with third-party application patching, ideally using Patch My PC.
- Demonstrated backup and restore experience with AvePoint, Azure Backup and Recovery Services vaults, and enterprise backup platforms generally.
- A record of performing real restores under time pressure, not only configuring backup jobs.
- Solid Windows Server administration skills, including Active Directory, Group Policy and the Windows Update client, with confident troubleshooting of update failures from logs.
- Working PowerShell scripting ability for reporting and bulk remediation.
- Experience working to formal ITIL processes for incident, problem and change management within a ticketing platform such as Jira Service Management or ServiceNow.
- Willingness to work rotational shifts and scheduled maintenance windows, including nights and weekends, as part of a 24x7 support roster.
- Clear written and spoken English, with confidence in client-facing communication.

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

📌 System Administrator - Patching and Backup (India)
🏢 ALIANDO
📍 India