Total Experience: 3-6 years in warehouse, e-commerce or quick commerce operations. Experience with Flipkart/ Amazon / Dmart Modern trade/ similar platform is an advantage.
Job Purpose : -
To oversee and control the end-to-end picking and packing operations for e-commerce orders, ensuring accurate order fulfillment, SLA adherence, optimal manpower utilization, and compliance with marketplace quality standards, while minimizing errors, delays, and operational losses
Key Reponsibilities :-
- Supervise order processing, picking, packing, sticker pasting, LR entry and dispatch activities.
- Ensure delivery SLA is consistently achieved.
- Ensure FIFO compliance and stock availability.
- Manage shift manpower, task allocation and productivity tracking.
- Train staff on SOPs, system usage and safety norms.
- Handle attendance, discipline and on-floor coordination.
- Motivate the team to maintain speed with accuracy.
- Ensure zero wrong dispatch, xero short shipment and minimal returns.
- Ensure real-time system updates in OMS/WMS.
- Monitor stock mismatch, damages and near expiry items.
- Coordinate cycle count and inventory reconciliation.
- Follow company SOPs, safety, hygiene and statutory norms.
Key Performance Indicators : -
- SLA/TAT adherence (100 %).
- Order accuracy and error rate.
- Order fulfillment rate.
- Manpower productivity.
- Customer complaint & returns.
- Inventory accuracy.
Required Skills & competencies :-
- Strong leadership and people management skills.
- Ability to work under high pressure, time-critical setting.
- Good system knowledge (OMS / WMS / Excel).
- Problem-solving and decision-making ability.
- Effective communication and coordination skills.