Estate Manager - CAM Collections & Owner Relations:
Location: Riverdale Aerovista, Mohali

Department: Facility / CRM / Accounts Coordination

Job Type: Full time, On-site

Experience: 8-15 years preferred

About the Role

We are looking for a mature, responsible, and people-oriented Estate Manager - CAM Collections & Owner Relations to manage the collection of Common Area Maintenance (CAM) charges and improve coordination between owners, accounts, and the facility management team.
- Key Responsibilities:
CAM Collection & Follow-up:
- Maintain unit-wise CAM outstanding and ageing reports.
- Follow up with owners for timely payment of maintenance charges.
- Meet owners personally regarding overdue payments and understand the reasons for non-payment.
- Obtain payment commitments and ensure timely follow-up until closure.
- Coordinate with the Accounts team for billing, receipts, ledgers, reconciliations, and payment updates.
- Track defaulters, repeated delays, disputes, and escalations.

Owner Relations & Mediation:




- Act as the first point of contact for CAM-related owner concerns.
- Explain CAM charges, billing process, due dates, penalties, and payment procedures clearly.
- Handle owner objections professionally and convert discussions into practical solutions.
- Build positive relationships with owners through regular communication and issue resolution.
- Ensure service-related complaints affecting CAM payments are properly documented and resolved.

Facility Coordination:
- Coordinate with the Facility Manager regarding complaints related to housekeeping, security, landscaping, repairs, lighting, common areas, and other maintenance services.
- Follow up on valid owner complaints and ensure timely closure.
- Share recurring owner concerns with management for corrective action.
- Ensure facility-related issues do not become long-term reasons for CAM payment delays.

Reporting & MIS:
- Prepare weekly CAM collection reports.
- Track demand raised, amount collected, o

📌 Estate Manager (Sahibzada Ajit Singh Nagar)
🏢 Riverdale India
📍 Sahibzada Ajit Singh Nagar