Job Title

Front Office Executive - Reception | Administration | Counselling | Accounts

Organization: Taru Fertility & Garbhasanskar Centre

Reports To

Medical Director / Clinic Director

Job Summary

The Front Office Executive is responsible for managing the day-to-day front office operations of the clinic. This role combines reception, patient counselling, administrative coordination, billing, accounts, and customer relationship management to ensure smooth clinic operations and an excellent patient experience.

Key Responsibilities

Reception & Patient Coordination
- Welcome and assist patients and visitors professionally.
- Register new patients and maintain electronic medical records.
- Schedule, confirm, and reschedule appointments.
- Manage patient flow and waiting times.
- Coordinate doctor consultations and therapy appointments.

Patient Counselling
- Explain fertility, Panchakarma, Garbhasanskar, and wellness programs as guided by doctors.
- Counsel patients regarding treatment plans, packages, investigations, and follow-ups.




- Convert enquiries into consultations and admissions.
- Build solid patient relationships and ensure a positive experience.
- Maintain confidentiality of patient information.

Administration
- Ensure smooth daily clinic operations.
- Maintain patient records and documentation.
- Coordinate with doctors, therapists, laboratories, and vendors.
- Supervise housekeeping and clinic cleanliness.
- Manage inventory of medicines, stationery, and clinic supplies.
- Prepare daily operational and management reports.
- Ensure compliance with clinic SOPs and quality standards.

Accounts & Billing
- Generate bills, receipts, invoices, and payment records.
- Handle cash, UPI, card, and bank transactions.
- Maintain daily cash book and collection reports.
- Record expenses and assist with bookkeeping.
- Coordinate with the Chartered Accountant for accounting documentation.
- Prepare daily, weekly, and monthly financial reports.

Customer Relations

📌 Front Office Executive Reception/administration/counselling/accounts (Mumbra)
🏢 Taru fertility
📍 Mumbra