Location: Tirupati Andhra Pradesh
Company: Snickr (snickr.in) - A rapid-growing startup in the home services sector (like UrbanClap), focused on delivering quality service experiences in the Tirupati market.
Role Overview
We are looking for a proactive and hands-on Branch Managerto lead and manage daily field operations at Snickr. The role requires strong people management skills, operational planning, and client service orientation. The Execution Team Leader will manage 5 field teams (each team consisting of 1 Supervisor + 2 Helpers) and ensure smooth execution of service leads, client satisfaction, and process adherence.
Key Responsibilities
- Daily Operations Planning:
- Coordinate with the call center to understand daily service leads.
- Prepare and share the morning road map for teams based on client locations and service requirements.
- Ensure manpower planning and availability as per daily workload.
- Team Management:
- Supervise 5 field teams and guide supervisors on task allocation.
- Conduct daily briefings and ensure work discipline.
- Recruit and maintain manpower (supervisors/helpers) as per operational needs.
- Train team members on Snickr processes and client handling.
- Execution & Quality Monitoring:
- Be present in the field to monitor and check team performance.
- Conduct surprise checks to ensure service quality and process adherence.
- Ensure timely completion of assigned leads with quality output.
- Attend home visit enquiries directly when assigned.
- Client Satisfaction & Service Excellence:
- Ensure clients are satisfied with services provided.
- Resolve escalations quickly and maintain strong customer relationships.
- Collect client feedback for continuous improvement.
- Resource & Inventory Management:
- Ensure required tools, machines, and materials are available for daily work.
- Monitor stock levels and raise purchase requests for replenishment.
- Ensure machines and equipment are properly maint