Essential Functions
- Works with customers and project management teams to identify key project milestones and implementation timelines.
- Builds, documents and maintains new and existing customer-centric business critical solutions.
- Develops and implements solution validation plans.
- Ensures quality control during implementation and execution of the validation plans.
- Builds training materials for the implemented solutions.
- Trains customers on the implemented solutions.
- Participates in QA, UAT & production launch support related to various customer engagements.
- Contributes towards building implementation and integrations best practices and the knowledge base.
- Collaborates with the DrugDev product development team to help improve and expand core platform functionality.
- Provides Tier 2/3 technical support for custom integrations.
- Has working knowledge of support processes and working in production environment.




- Works with customers and project management teams to identify key project milestones and implementation timelines.

Qualifications
- Bachelor's Degree Computer Science, a related field, or equivalent experience
- Experience working with external customers to gather technical requirements
- Pref
- Working knowledge of software development processes and methodologies Req
- Knowledge of the clinical trial / pharmaceutical domain Pref
- Powerful work ethic with a focus on customer satisfaction Intermediate
- Solid customer facing and presentation skills Intermediate
- Process documentation skills Intermediate
- Validation documentation and execution skills
- Intermediate
- Technical troubleshooting and documentation skills Intermediate

📌 Health Information Systems Support (Chennai)
🏢 Iqvia
📍 Chennai