BUSINESS ANALYST
- COUNTRY
- Argentina
- FORMAT
- Remote

Svitla Systems Inc. is looking for a Business Analyst for a full-time position (40 hours per week) in Argentina. Our client is a biotechnology company specializing in the development and commercialization of aesthetic and therapeutic products.

The team is building a dedicated product-support function to own the product side of defect management and customer-support enablement across the B2C (consumer loyalty) and B2B (provider portal and platform) digital products. This role is the connective tissue between Customer support, Product, and Engineering. When production issues arise, you are the product-side owner who investigates, triages, assigns severity, and drives issues to resolution in partnership with CS and the delivery team. When the queue is quiet, you focus on making support better - optimizing CS processes, capturing CS requirements into the product backlog, and ensuring CS has the tools and training they need. It is a high-impact role for someone equally comfortable digging into a bug, writing a crisp defect ticket,



and stepping back to improve how a support organization runs.

REQUIREMENTS:
- 3+ years of experience as a Business Analyst, Product Support Analyst, or similar role supporting B2C and/or B2B digital products (web/mobile apps, e-commerce, CRM, or loyalty platforms).
- Hands-on experience in defect management: triage, reproduction, severity/priority frameworks, and disciplined ticket hygiene.
- Robust knowledge of issue trackers (e.g., Jira) and support/ticketing tools (e.g., Salesforce Service Cloud, Zendesk).
- Strong written communication and documentation skills; the ability to translate between non-technical CS partners and technical Engineering teams.
- Self-directed and organized in a fast-paced environment with shifting priorities.
- Be comfortable collaborating across time zones with offshore delivery teams.
- Investigative mindset for methodically reproducing and isolating issu

📌 Business Analyst (Naushera)
🏢 Svitla Systems
📍 Naushera