Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
- Primary Responsibilities:
- Implement intelligent intent detection and conversational flows using LLMs to enhance Lex capabilities
- Build backend services and APIs using AWS (Lambda, API Gateway, DynamoDB)
- Develop end-to-end voice solutions including call routing, prompts, fallback handling, and AI-driven responses
- Optimize voice interactions for accuracy, latency, and user experience
- Monitor, troubleshoot, and improve production IVR/AI systems
- Collaborate with product, UX,



and data/AI teams to deliver conversational AI solutions
- Write clean, testable, and maintainable code following best practices
- Participate in code reviews, agile processes, and continuous improvement
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work workplace, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field
- 5+ years of sof

📌 Senior Software Engineer (Bengaluru)
🏢 Optum
📍 Bengaluru