Job Description: Application Support Analyst (L1 / L2):
Location:Bangalore - AGS (Hybrid / As per business needs)

Employment Type:Apprentice

Reporting To:Application Manager / IT Operations Manager

Duration: Minimum_ 6 months up to 3 years, _depending on functional requirements

Role Overview:
Key Responsibilities:
- Own incident resolution through closure or escalate appropriately based on severity
- Perform root cause analysis (RCA) and support corrective / preventive actions
- Coordinate with infrastructure, security, and third‑party vendor teams during issue resolution
- Support user access requests, approvals, and periodic access reviews
- Maintain operational documentation such as runbooks, SOPs, and knowledge articles
- Ensure compliance with IT, security, and audit controls
- Identify recurring issues and contribute to continuous improvement initiatives

Eligibility:
- Only graduates (e.g., B.A., B. Com, BBA/BBM, B.Sc., B.E/B. Techs, Biomedical, Biotech). Postgraduates are not eligible under this program_._





Key Interfaces:
- Application Managers
- Business Technology Partners
- Infrastructure and Security Teams
- Third‑Party Vendors
- Business Stakeholders

Success Measures:
- Incident response and resolution within defined SLAs
- Reduction in repeat and recurring incidents
- Quality and accuracy of operational documentation
- Audit and compliance readiness
- Stakeholder satisfaction

ATTENTION: Current Alcon Employee/Contingent Worker

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Alcon is an Equal Chance Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

📌 Apprentice - IT Application Support (Bengaluru)
🏢 Alcon
📍 Bengaluru