Job Overview:
We are hiring a detail-oriented KYC Documentation Executive for Voice Process to handle customer verification, document collection, and compliance checks. The role involves interacting with customers over calls, guiding them through KYC requirements, and ensuring accurate documentation as per company and regulatory standards.
Key Responsibilities:
- Contact customers via calls to verify KYC details and collect required documentation
- Guide customers on submission of identity, address, and financial documents
- Verify customer information as per compliance and regulatory guidelines
- Follow up on incomplete or pending KYC cases
- Maintain accurate records of customer interactions and document status
- Coordinate with internal teams for document validation and approval
- Ensure adherence to quality standards and process timelines
- Handle customer queries related to KYC and account verification professionally
Required Skills:
- Excellent verbal communication and customer handling skills
- Good knowledge of KYC, AML, and documentation processes
- Strong attention to detail and accuracy
- Basic computer proficiency and CRM/data entry skills
- Problem-solving and follow-up abilities
- Ability to work in target-driven environments
Eligibility:
- Graduate (preferred)
- Experience in BPO, KPO, customer service, or KYC process preferred
Preferred Qualities:
- Professional telephone etiquette
- Compliance awareness
- Team player with solid organizational skills