Job Role

- Store Sales Executive

- Enhance the in-store customer experience while building strong relationships within the local community.

- Assist customers with retail purchases and gifting inquiries.

- Provide guidance to customers on product selection and seasonal offerings.

- Support day-to-day store operations along with the Cafe Manager and store team.

- Identify and manage gifting and bulk-order inquiries.

- Maintain customer order details accurately in the CRM system.

- Coordinate billing and order confirmations with customers.

- Follow up with customers regarding order details, timelines, and feedback.

- Maintain attractive product and gifting displays according to current collections.

- Build relationships with the local community and identify opportunities for customer engagement and loyalty.

- Stay updated about initiatives and offerings across Hunger Inc. brands.

- Engage customers through effective product knowledge and brand storytelling.

Key Responsibilities

Customer Sales &

- Service:

- Assist customers with retail purchases and gifting requirements.

- Understand customer needs and recommend suitable products.

- Provide expert guidance on seasonal offerings and gifting options.

- Handle customer queries and provide proactive assistance.

- Ensure a smooth and positive shopping experience.

- Build strong and lasting customer relationships.

Gifting &

- Bulk Orders

- Identify gifting and bulk-order opportunities.

- Manage gifting inquiries and customer requirements.

- Record and maintain order details in the CRM system.

- Coordinate with customers for order confirmation.

- Follow up regarding order details, delivery timelines, and customer feedback.

- Support the complete gifting order process.

Store Operations

- Support daily retail and store operations.

- Coordinate with the Cafe Manager and store team.

- Assist with billing and order confirmation processes.





- Maintain accurate records of customer orders.

- Ensure the store provides a seamless shopping experience.

Product Display &

- Merchandising

- Maintain product and gifting displays.

- Ensure products are presented attractively.

- Keep displays aligned with current collections and seasonal offerings.

- Maintain proper product presentation throughout store operations.

Community Engagement

- Build relationships with customers and members of the local community.

- Identify opportunities for community engagement and customer loyalty.

- Support community outreach and engagement activities.

- Participate in events and initiatives when required.

- Create meaningful conversations around the brand and its products.

Brand Engagement

- Stay updated on products, initiatives, and updates across Hunger Inc. brands.

- Develop strong product knowledge across retail and gifting offerings.

- Communicate brand stories effectively to customers.

- Create engaging customer interactions through product knowledge and storytelling.

Required Skills

Customer Service Skills

- Customer Relationship Management.

- Customer Service.

- Verbal Communication.

- Customer Engagement.

- Relationship Building.

- Problem Solving.

- Proactive Customer Handling.

Sales Skills

- Retail Sales.

- Gifting Sales.

- Bulk Order Management.

- Product Knowledge.

- Sales Conversion.

- Customer Requirement Analysis.

Operational Skills

- Billing System Knowledge.

- Point-of-Sale (POS) Processes.

- CRM Systems.





- Order Management.

- Record Keeping.

- Organizational Skills.

Experience

Candidate Requirements

- Experience in retail, hospitality, or community engagement is preferred.

- Experience with CRM systems and customer order management is an advantage.

- Background in community outreach or event coordination is preferred.

Communication

- Excellent verbal communication skills.

- Positive and confident personality.

- Ability to interact professionally with customers and community members.

Work Approach

- Ability to work effectively in a fast-paced retail environment.

- Strong attention to detail.

- Good organizational and time-management skills.

- Dependable and capable of handling multiple responsibilities.

- Proactive approach to customer service.

- Curiosity and enthusiasm for brand storytelling and customer engagement.

Preferred Qualifications

Technical &

- Product Knowledge:

- Familiarity with CRM systems.

- Knowledge of billing and POS systems.

- Strong product knowledge across retail and gifting categories.

- Ability to manage customer orders accurately.

Community &

- Events

- Experience in community outreach.

- Experience in event coordination.

- Ability to build and maintain local community relationships.

Benefits

Career &

- Work Environment:

- Chance to work with Hunger Inc. Hospitality, a respected hospitality group in India.

- Dynamic and collaborative work environment.

- Opportunities for professional growth and development.

- Opportunity to build meaningful customer and community relationships.

- Hands-on experience in retail, gifting, hospitality operations, and community engagement.

Compensation &

- Employee Benefits

- Competitive salary and benefits package based on experience.

- Employee discounts on products across Hunger Inc. brands.

📌 Store Sales Executive (Mumbai)
🏢 JobTrade
📍 Mumbai