Role & responsibilities

1. Store Operational

* Develop business strategies to raise our customers pool, expand store traffic and optimize profitability.
- Responsible for day-to-day performance and operations on the store floor.
- Take a floor walk to ensure that display is arranged in appropriate way.
- Maintain outstanding store condition and visual merchandising standards.
- Handle store administration and supervise compliance with policies, procedures and SOP.
- Check store compliance with health and safety regulations.
- Coordinate with housekeeping and security staff for the same.
- Identify and analyze the sales and set the daily/monthly target accordingly.
- Set staff's schedules and breaks in shift.
- Responsible to do ad-hoc work as and when needed.
- Handle and maintain petty cash register and coordinate with accounts team regarding the same.

1. Stock maintenance/Inventory Management

* Check the stock received in the store according to the raised invoice.
- Monitor inventory level and order new items accordingly. Follow up with the superior regarding same.
- Update stock data in WinBDS system.
- Identify non selling books and arrange display for the same.
- Manage stock to maximize sales potential.

1. Sales

* Propose innovative ideas to increase sales in consideration with cluster manager.
- Split and allocate the sales target within the store staff.
- Identify and analyze sales on daily basis. Generate sales report on weekly basis.




- To check monthly sales target are achieved.

1. People management

* Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.
- Conduct coaching and mentoring meeting on weekly basis to ensure performance objectives are met.
- Arrange activities based on team building and motivation for staff.
- Ensure high level of employee relationship, motivation engagement to drive results.
- Monitor, review, evaluate and ensure all KPIs of the staff are met on on-going basis.

1. Events & Promotions

* Develop and arrange promotional material and in-store displays.
- Ensure implementation of promotional plans and suggesting recent and innovating promotion plan for the area of work.
- Follow up with marketing and B&M; team regarding events and promotions.

1. Customer Service

* Monitor daily operations at the store including customer experience, escalations, and people related responsibilities.
- Respond to customer complaints and concerns in a professional manner.
- Give training to the staff regarding customer service. To prioritise customer retention to avoid customer churn.
- Ensure appropriate services is provided to the customers.
- Maintain an excellent level of customer service. Handle and resolve customer complaints.

Preferred candidate profile

Candidates from retail industry.

Require immediate joiners

📌 Store Manager (Bengaluru)
🏢 TopGear Consultants
📍 Bengaluru