Store Operations & Audit / Compliance:

- Adherence of Store Operations in line with pre-defined SOPs • Ensure that the look and feel of the store is as per guidelines/standards • Track efficient Cash handling; prevent shoplifting / ensure safety and security • Visual merchandising as per plan / guidelines • Inventory and stock management to prevent stock-outs or excess Inventory • KPI reporting as per guidelines and on-time • Strategic Roll outs:
- Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory) • Manage closure of current store during refit & conversion • Profitability:




- To achieve the target on conversion from the walk in customers in terms of Sales from recent acquisitions & up-sell • To ensure required MIS & tracking at CRO levels • Manage Store expenses are as per plan • Provide suggestions /feedback to improve store productivity • People Development / Team Management:
- To ensure daily roistering & briefing to outsourced store staff • Ensure that attrition issues (planned & unplanned) are escalated for timely resolution • Ensure motivation & development of outsourced store staff • Customer Experience:
- Ensure adherence to CE guidelines • Manage staff allocation based on demand at point in time • Personally step in to handle demanding customers • Provide suggestions for improvements in CE

📌 Store Manager (Mumbai)
🏢 Firstmeridian Global Services
📍 Mumbai