Manages the day-to-day business operations of the city and insuring effective management of fleet for on time delivery and cost effectively.

Managing administrative of employees and functions and ensures administrative processes with company policies and procedures and governmental regulations.

Managing and streamline of City business operation, Profit and Loss account ( P&L;),ATL & BTL plan for the city. Operation Management of which include of staff hiring, coaching, skills development, recognition &

rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Responsible for managing and assigning employees to ensure the efficient sortation of packages through facility, minimizing operational cost and maximizing operational quality,including the movement of vehicle, tracking and administration of Hub.

Analyses operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.

Educates hub staff, including other management employees, and ensures compliance with all Big basket policies/procedures and applicable governmental regulations.





Leads daily employee meetings to ensure workforce communication and understanding of operational updates and daily goals.

Investigates, resolves and/or escalates customer service issues, as appropriate. Ensures facility-wide service goals are met.

Ensures all information within a facility is collected, stored and reported accurately and timely according to established administrative processes.

Responsible for training recent employees regarding job duties and performance expectations and ensuring compliance with company policies, procedures and other training requirements,

including but not limited to training related to quality assurance, hazardous materials, and dock safety.

Strong knowledge of handling the delivery hub in Region etc.

Should have good knowledge & experience in vehicle dispatch within city and intercity.-Valuable understanding of route planning, vehicle planning and route optimization.-Managing inbound &

outbound shipment, fill rate, operation issue etc.-Proper scheduling and timely dispatch plan and manage employee shifts. Maintain the operational cash inflow & outflow. Managing operational staff efficiently.-Improve the efficiency and cost effectiveness of the work.

📌 Store Incharge (Bengaluru)
🏢 BigBasket
📍 Bengaluru