Job TitleState Collections ManagerFunction / DepartmentRural LAP Secured and UnsecuredDepartment HeadRisk and Compliance DirectorReporting ManagerNational Collections Manager

Purpose of the Job:

- Managing recovery of secured & unsecured loan products within the State
- Implement systems in collections flows & recovery department for meeting audit requirements
- Leading a time of sizeable strength , mentoring and coaching the collections team including periodic trainings

Describe the KPIs against each perspective

Perspective

- Key Performance Indicators

Business and Financial Management
- Calibrate growth in line with current segments
- Improve collection and legal recovery
- Manage cost in line with lower revenues
- Effective segmentation of the portfolio to maximize recoveries
- Monitoring losses within State
- Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.
- Monitory all collections processes within the state including branch Cash reconciliations
- Effective segmentation of the portfolio to maximize recoveries
- Delivering Business Targets communicated by Strategy and NCM, NAM.

Customer Focus
- Build strong relationship with customers
- Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.

People / Team
- Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams
- Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams




- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.
- Focus on retention, development and employee engagement

Process / Quality Improvement
- Build capability at branch level to improve productivity
- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.
- Ensure robust corporate governance, regulatory compliance & adherence to management model
- Lead and Develop Quality initiatives across Risk functions
- Monitory all collections processes within the state including branch Cash reconciliations.

SCOPE & DISCRETION (Span of control) Total no. of employees supervised with details

GradeO1 to 04M1 to M3SM1 to SM3Nos. 25 06

Total :

Sr. No.Direct Reportees

(functional title/role title)Indicate brief job purpose1Collection Officer / Agency ManagerOn Role Collector for Flows and Recoveries2BCI / Hub InchargeResponsible for Branch/HUB Collection 3CCM Cluster Collection Managers managing Clusters within the State

Decision making authority

Describe the authority permitted to take decisions, and those you are expected to recommend

AreaDecisions takenDecisions recommendedResolution TAT Process Changes Communication





Self deliverables The most important tasks performed on an individual basis without involving subordinates are

Sr. NoTask performed1 Effective segmentation of the portfolio to maximize recoveries

Monitoring losses within State

¢ Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.

¢ Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams

¢ Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them

¢ Monitory all collections processes within the state including branch Cash reconciliations

Other factors relevant to the job

Other aspects of the job not covered by the above but necessary to have a full understanding of it are: (add additional sheets if required)

Sr. NoOther relevant factors (Required Skills)1Demonstrate core company values, including high integrity and ethics2Relationship building and customer management skills3Ability to comprehend risk inherent to customer business4Result/ achievement orientation 5People management skills6Interpersonal skills 7Multi-tasking & prioritization8High resilience, energy and initiative9Systematic & Meticulous 10Well networked in locality with respect to customers / financiers & Association office bearers.

Expertise required/ Domain Knowledge:

No. of years of relevant experience:

¢Extensive management experience with minimum 9 years quality experience preferably in assets environment

Any specific specialization/education : Minimum qualification graduate, preferred with additional MBA.

📌 State Manager - Collection Rural LAP (Bengaluru)
🏢 SMFG INDIA CREDIT
📍 Bengaluru