Staffing Delivery Manager / Senior Manager – Partner Network & Delivery

Location: Gurugram

Work Mode: Work From Office – 5 Days

Experience: 15–18 Years

Employment Type: Full-Time

Industry: IT Staffing / Staff Augmentation / Recruitment Services

About the Role

We are looking for an experienced Staffing Delivery Manager / Senior Manager who has a proven track record of delivering IT staffing requirements through a strong network of recruitment agencies, staffing partners and vendors.

This is a strategic yet hands-on delivery role . The person will be responsible for building and strengthening the partner ecosystem, creating the right partner strategy, driving partner engagement and, most importantly, ensuring that client requirements translate into quality profiles, interviews and closures .

The ideal candidate has personally managed and delivered staffing mandates through external recruitment partners and understands what it takes to activate agencies, get them to prioritize requirements, improve profile quality and convert opportunities into closures.

This is not a purely managerial role. While the candidate will own the overall delivery strategy and partner ecosystem, they should be equally comfortable getting into the details, speaking directly with partners, reviewing profiles, resolving bottlenecks and driving critical requirements to closure when required.

Key Responsibilities

Partner Network & Strategy

- Own and develop the company's staffing partner ecosystem , including recruitment agencies, staffing companies and specialized technology recruitment partners.
- Build a scalable partner strategy based on technology skills, geography, client requirements, partner capability and historical performance.
- Identify, evaluate and onboard new partners to address gaps in the existing partner network.
- Segment partners into strategic, active, developing and low-performing categories and define appropriate engagement strategies for each.
- Build strong relationships with key recruitment partners and make the company a preferred client for high-performing agencies.
- Develop strategies to increase active partner participation, requirement coverage and partner productivity .

Staffing Delivery & Fulfillment

- Own end-to-end delivery of staffing requirements through the partner network, from requirement allocation through submission, interview, selection and joining .
- Translate client requirements into clear and actionable search parameters for recruitment partners.
- Allocate requirements to the right partners based on skill, capability, location, urgency and past performance.
- Drive partners to deliver against agreed submission, interview and closure targets .




- Personally intervene in critical or difficult requirements and work directly with partners to accelerate delivery.
- Ensure sufficient partner coverage for high-volume and niche technology requirements.
- Monitor ageing requirements and develop action plans for positions that are not progressing.

Partner Performance Management

- Establish and monitor partner performance metrics including:
- Requirement coverage
- Submission volume
- Profile quality
- Turnaround Time (TAT)
- Submission-to-interview ratio
- Interview-to-selection ratio
- Offer-to-join ratio
- Closure rate
- Active partner participation
- Identify high-performing partners and develop them into strategic long-term partners.
- Diagnose the reasons behind poor partner performance and implement corrective actions.
- Reduce dependency on a small number of vendors by continuously developing the active partner base.
- Conduct regular partner reviews and performance discussions.

Quality & Delivery Control

- Review and validate profiles received from partners before client submission, particularly for critical and high-priority requirements.
- Ensure profiles meet client expectations around skill, experience, location, compensation, notice period and other hiring parameters.
- Identify recurring quality issues and provide structured feedback to partners.
- Work with internal recruitment and delivery teams to improve submission quality and interview conversion.
- Ensure adherence to client-specific processes, documentation and submission guidelines.

Commercials & Partner Management

- Negotiate and manage partner commercials, margins, terms, SLAs and engagement models .
- Understand staffing economics and ensure partner relationships are commercially viable while maintaining competitive delivery.
- Establish clear expectations around turnaround time, profile quality, candidate ownership, replacement and other partner terms.
- Resolve commercial and operational escalations with recruitment partners.

Business & Cross-Functional Collaboration

- Work closely with Sales, Account Management, Recruitment, HR and Client Delivery teams to understand upcoming demand and prioritize critical requirements.
- Provide inputs on market availability, candidate supply, skill scarcity and realistic hiring timelines.




- Support business growth by ensuring that the organization has the partner capability required to service new clients and new technology requirements.
- Contribute to development of scalable staffing delivery processes, partner policies and operating models.

MIS, Analytics & Governance

- Own daily/weekly/monthly staffing delivery dashboards and MIS.
- Provide visibility into:
- Open requirements
- Partner coverage
- Submissions
- Interviews
- Selections
- Offers
- Joining
- Requirement ageing
- Partner productivity
- Closure performance
- Use data to identify delivery gaps and continuously improve partner productivity and staffing outcomes.

What We Are Looking For

- 15–18 years of experience in IT staffing, staff augmentation, recruitment services or a closely related business.
- Proven experience in delivering staffing requirements through external recruitment agencies/partners .
- Demonstrated track record of closing positions through a partner/vendor network , not just managing an internal recruitment team.
- Strong existing understanding of the recruitment agency and staffing partner ecosystem.
- Experience in building, activating and managing a network of recruitment partners.
- Strong understanding of how to motivate partners to prioritize and work on requirements .
- Experience managing high-volume staffing requirements across multiple technology skill sets.
- Strong vendor negotiation and commercial management skills.
- Ability to analyse partner performance and create strategies to improve submissions, interviews and closures.
- Strong understanding of the complete staffing lifecycle from requirement → partner allocation → submission → interview → selection → offer → joining .
- Excellent stakeholder management and communication skills.
- Robust analytical and problem-solving ability.
- Comfortable working in a target-driven, high-volume and fast-paced environment .
- Willingness to remain hands-on and directly engage with partners and requirements when delivery demands it .

Critical Success Factor The successful candidate should be able to demonstrate through their previous experience: “I have built and managed a partner network, activated agencies, driven staffing requirements through them and consistently converted those requirements into interviews, offers and successful joins.”

This role is best suited to someone who can combine strategic thinking, partner relationship management, commercial understanding and hands-on staffing delivery.

What This Role Is NOT

This is not a pure people-management or recruitment-operations role .

We are specifically looking for someone who has personally worked with external staffing/recruitment partners and understands how to make the partner ecosystem deliver business outcomes.

📌 Staffing Delivery Manager/ Senior Manager- Partner Network & Delivery (Gurugram)
🏢 ShepHertz Technologies
📍 Gurugram