Key Responsibilities:
- Manage and lead a team of Customer Care Executives handling after-sales service and repair queries.
- Ensure timely resolution of customer complaints, service requests, and escalations.
- Monitor daily team performance, productivity, and service quality.
- Handle complex and high-priority customer escalations professionally.
- Ensure adherence to SLAs, SOPs, and company policies.
- Coordinate with service engineers, service centers, logistics, and internal teams for issue resolution.
- Track and analyze key performance metrics such as TAT, customer satisfaction scores.
- Conduct regular team meetings, coaching, and training sessions to improve performance.
- Prepare and share daily/weekly reports with management.
- Drive continuous improvement in customer experience and retention.

Pay: ₹20,000.00 - ₹28,000.00 per month

Advantages:
- Paid sick time

Application Question(s):
- How much experience do you have?
- Do you speak English?
- What is your Current CTC?
- What is your expected CTC?
- Can you join within 10-15 days?

Work Location: In person

📌 Customer Support Team Leader (Okhla)
🏢 Super Plastronics
📍 Okhla