JD - Customer Care Executive (Baner) MALYALAM SPEAKING CANDIDATES ONLY

Job Summary:
Inbound Call Centre Executive to handle incoming calls from customers, resolve their queries, provide accurate information, and ensure a high level of customer satisfaction. The role involves understanding customer needs, offering solutions, and maintaining quality standards.

Key Responsibilities
- Handle inbound customer calls professionally and efficiently Understand customer issues and provide appropriate solutions:
- Respond to inquiries related to products, services, billing, or support Resolve complaints and escalate complex issues when required:
- Maintain accurate records of customer interactions in CRM Follow call centre scripts, processes, and quality standards:
- Meet daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.)




- Ensure data security and compliance while handling customer information

Required Skills & Qualifications
- Excellent verbal communication skills
- Positive listening and problem-solving ability
- Basic computer knowledge and typing skills
- Customer-oriented mindset
- Ability to work in shifts

Omni channel support
- Inbound calls - Complaint handling
- Outbound calls - CSAT, E warranty
- WhatsApp - Complaint handling

Key Performance Indicators (KPIs)
- Average Handling Time (AHT)
- First Call Resolution (FCR)
- Customer Satisfaction Score (CSAT)
- Quality Score
- Attendance & Adherence

Pay: ₹10,220.59 - ₹20,000.00 per month

Benefits:
- Provident Fund

Work Location: In person

📌 Customer Support Executive- Malyali Speakers Only (Baner)
🏢 Luxara Holdings
📍 Baner