Key Responsibilities:
- Provide first and second-level technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot hardware, software, and basic network issues
- Perform system upgrades, patches, and routine maintenance
- Maintain IT asset inventory and documentation
- Escalate unresolved issues to higher-level support teams when necessary
- Assist with onboarding/offboarding of employees (device setup, access provisioning)