About ePS

At ePS, we are shaping the future of packaging through technology. As a global leader in industry-specific business and production software, we help packaging companies streamline operations, boost efficiency, and unlock growth.

With over 30 years of experience, a global footprint, and a deep understanding of the packaging industry, we believe one thing above all: our success grows when our customers thrive.

Job purpose:
Core responsibilities:
Order Processing & Management
- Manage full lifecycle of customer orders from intake through fulfillment, invoicing, and closure
- Validate order completeness, pricing accuracy, and required approvals
- Ensure timely and accurate order entry into NetSuite
- Monitor order status and proactively resolve issues impacting delivery or billing

Contract Review & Compliance
- Review customer contracts to ensure orders align with agreed terms and conditions
- Interpret pricing structures, billing schedules, and service obligations
- Partner with Legal and Sales to resolve discrepancies or contract ambiguities




- Ensure adherence to company policies, revenue recognition standards, and audit requirements
- Systems & Data Management
- Maintain and leverage Salesforce CRM for order intake, pipeline visibility, and customer data accuracy
- Utilize NetSuite ERP for order processing, invoicing, and financial tracking
- Identify and implement process improvements within system workflows
- Support system testing, enhancements, and data integrity initiatives

Cross-Functional Collaboration
- Partner with Sales, Finance, Accounting, and Customer Service teams to ensure smooth order execution
- Serve as a point of contact for order-related inquiries and escalations
- Support revenue operations and forecasting through accurate order data
- Reporting & Continuous Improvement
- Identify trends or discrepancies and recommend corrective actions
- Lead or support process optimization initiatives to improve efficiency and accuracy

Required

📌 Sr Analyst, Order Management (Whitefield)
🏢 EProductivity Software Packaging Technol
📍 Whitefield