Requirements and Skills:
Robust working knowledge of the Microsoft Office Suite products

(MS Word and Excel etc.)
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with school ERP domain
- Experience in using help desk software and remote support tools
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience while handling challenging situations

Must have their Desktop or Laptop

Responsibilities:
- Responding to customer queries in a timely and accurate way,
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions

(for example, by testing different scenarios or impersonating users)
- Monitor customer complaints and reach out to provide assistance




- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved.
- Gather customer feedback and share it with our Product, Sales, and

Marketing teams.
- Assist in training Junior Customer Support Representatives.

Pay: ₹15,000.00 - ₹20,000.00 per month

Application Question(s):
- Do you have laptop & wifi network?
- What is the current salary?
- What is the notice period?

Experience:
- Customer support: 1 year (required)

Willingness to travel:
- 25% (required)

Work Location: Remote

📌 Customer Support Executive (Indore)
🏢 eduTinker
📍 Indore