About the Role

Key Responsibilities
- Provide first-level monitoring and operational support for security devices including Fortinet FortiGate, Palo Alto Networks (PAN-OS / Panorama), and Check Point firewalls.
- Monitor security alerts, logs, and dashboards; perform initial triage and classify incidents based on severity and impact.
- Execute standard, pre-approved firewall policy and rule changes (object creation, rule additions/modifications, NAT entries) following change-management procedures.
- Support administration and monitoring of WAF platforms (e.g., F5 ASM / Advanced WAF, Fortinet FortiWeb, Imperva, Akamai, or Cloudflare) — signature updates, basic policy tuning, and false-positive review under supervision.
- Support proxy and secure web gateway operations (e.g., Zscaler, Forcepoint, Symantec/Broadcom ProxySG, Cisco Umbrella) — URL filtering, category/policy updates, and access troubleshooting.
- Log, track, and update tickets in the ITSM tool (ServiceNow / Remedy / Jira) within defined SLAs; maintain accurate documentation of actions taken.
- Perform health checks,



backups, and license/signature validation on managed security devices.
- Escalate complex incidents and unresolved issues to L2/L3 engineers with complete and accurate handover notes.
- Assist with routine reporting — uptime, incident summaries, and compliance reports.
- Follow defined SOPs, runbooks, and security best practices; contribute to keeping documentation current.

Required Skills & Qualifications
- Bachelor's degree in Computer Science, IT, Electronics, or a related field (or equivalent practical experience).
- 1-3 years of hands-on experience in a SOC, NOC, or network/security operations setting.
- Working knowledge of firewall administration on at least one (preferably two) of: Fortinet FortiGate, Palo Alto Networks, Check Point.
- Solid understanding of networking fundamentals — TCP/IP, routing, NAT, VPN (IPsec/SSL), DNS, DHCP, and the OSI model.
- Familiarity with security

📌 Security Operations Engineer (Mumbai)
🏢 Networsys Technologies
📍 Mumbai